Legal
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Last updated: [DATE: to be completed on review]
1. Information we collect
We collect information you provide when you request a quote, book a service, contact us or apply for a role: name, email, phone, address, home details, scheduling preferences and any notes you share.
We also collect limited technical data (browser type, pages visited, referring site) through cookies and analytics tools.
2. How we use information
To provide, schedule and bill for services; to communicate with you; to improve our website and services; to meet legal obligations; and, where permitted, to send service updates and offers you can opt out of at any time.
3. Sharing
We share information only with service providers who help us operate (payment processors, scheduling and communication tools), with your assigned team as needed to perform the service, or where required by law. We do not sell personal information.
4. Access details & security
Entry codes and keys are stored in encrypted systems and shared only with your assigned team. We use reasonable administrative and technical safeguards, though no system is perfectly secure.
5. Cookies & analytics
We may use cookies and analytics tools to understand site use and measure advertising. You can control cookies through your browser settings.
6. Your choices & rights
You may request access to, correction of or deletion of your personal information by contacting us. Depending on where you live, you may have additional rights under applicable privacy law.
7. Retention
We retain information as long as needed to provide services and meet legal, tax and accounting obligations.
8. Contact
Questions about this policy? Email hello@novacleaningpartners.com.